Dear Customer,
We would like to provide a direct update on the current situation.
As a result of today’s attack, both data centers where our infrastructure is located were directly hit.
Based on the information currently available to us, most servers inside the data halls have survived. However, we do not yet have physical access to the facilities and therefore cannot retrieve or relocate the equipment.
Our team is in continuous contact with the data center personnel and is closely monitoring the situation. As soon as access becomes possible and we receive verified information about the infrastructure's condition and next recovery steps, we will update you immediately.
We understand how critical this situation is for your operations and will keep you informed as developments occur.
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Best regards,